Privacy Policy

Effective date: August 7, 2026

NW Commercial Exterior Company (“NWCEC,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://nwcec.com/, contact us, request an estimate, or otherwise interact with our services.

By using this website or providing information to us, you acknowledge the practices described in this Privacy Policy. If you do not agree with this policy, please do not submit personal information through the website.

1. Information We Collect

We may collect information that you provide directly and information generated when you use the website.

Information You Provide

Contact information, such as your name, email address, telephone number, and mailing or project address
Project information, including the type of exterior service requested, property details, preferred appointment information, and your message
Communication preferences, including whether you opt in to or opt out of SMS messages
Communications you send to us by website form, email, telephone, text message, social media, or other methods
Any other information you voluntarily provide when requesting an estimate or discussing a potential or active project

Information Collected Automatically

When you access the website, we or our service providers may automatically collect limited technical and usage information, such as:

Internet Protocol (IP) address
Browser type, device type, and operating system
Pages viewed, links selected, referring pages, and approximate visit times
General geographic information derived from an IP address
Cookie identifiers and similar website-usage information

We do not intentionally request sensitive information such as Social Security numbers, financial account passwords, medical records, or government-issued identification through our general website forms. Please do not submit this type of information through the website.

2. How We Use Information

We may use the information we collect to:

Respond to questions, estimate requests, and service inquiries
Schedule consultations, inspections, appointments, and project-related communications
Prepare estimates, proposals, and service recommendations
Provide and manage contracted services
Send administrative, appointment, and project updates
Send marketing communications when permitted by law and consistent with your choices
Operate, maintain, secure, and improve the website
Measure website traffic and understand how visitors use our pages
Detect fraud, misuse, security incidents, and technical problems
Maintain business and legal records and comply with applicable obligations
Enforce our agreements and protect our rights, property, customers, employees, and the public

3. Cookies and Similar Technologies

The website may use cookies, pixels, tags, local storage, and similar technologies. These technologies can help the website function, remember preferences, measure traffic, identify technical issues, and understand how visitors interact with the site.

Depending on the website’s configuration, third-party analytics, advertising, embedded maps, videos, social-media features, or form services may place or access cookies. Those providers may process information according to their own privacy policies.

Most browsers allow you to block or delete cookies through their settings. Disabling certain cookies may affect website functionality. At this time, the website may not respond to every browser-based Do Not Track signal because there is no universally accepted standard for those signals.

4. Analytics and Advertising

We may use analytics services to understand website traffic, page performance, visitor interactions, and the effectiveness of our marketing. These services may collect device, browser, IP address, referral, and website-usage information through cookies or similar technologies.

If advertising or remarketing tools are enabled, advertising providers may use cookies or similar identifiers to measure campaign performance or show relevant advertising. You may be able to limit interest-based advertising through your browser, device, or the applicable provider’s privacy controls.

5. How We Disclose Information

We may disclose personal information in the following circumstances:

Service providers: To website hosts, form providers, analytics providers, communications platforms, customer-management tools, IT providers, subcontractors, and other vendors that perform services for us
Project operations: To suppliers, manufacturers, subcontractors, inspectors, permitting professionals, or other parties involved in evaluating or completing a requested project
Legal and safety purposes: When reasonably necessary to comply with law, respond to lawful requests, enforce agreements, investigate misuse, or protect rights, property, health, or safety
Business transactions: In connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction
With your direction or consent: When you ask us to share information or otherwise authorize the disclosure

We do not sell or rent personal information for money. We also do not disclose mobile opt-in data or consent information to third parties for their own independent marketing purposes. We may share information with vendors that help us deliver communications and services, subject to appropriate limitations.

6. Email, Telephone, and SMS Communications

If you provide contact information, we may use it to respond to your request and communicate about estimates, appointments, projects, services, and related matters.

If you affirmatively opt in to SMS communications, you consent to receive text messages from NW Commercial Exterior Company. Message frequency may vary, and message and data rates may apply. Consent to receive marketing messages is not a condition of purchasing services.

You may opt out of SMS messages at any time by replying STOP or by contacting us. For assistance, reply HELP. You may unsubscribe from marketing emails by using the unsubscribe option in the message or contacting us. We may still send non-marketing communications that are necessary to respond to your request or manage an active business relationship, as permitted by law.

7. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including responding to inquiries, evaluating and completing projects, maintaining business records, resolving disputes, enforcing agreements, and satisfying legal, accounting, tax, insurance, and licensing requirements.

Retention periods vary depending on the type of information, the nature of the relationship, and applicable requirements. When information is no longer reasonably needed, we may delete, de-identify, or securely dispose of it.

8. Information Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No website, email system, wireless transmission, or method of electronic storage is completely secure. We therefore cannot guarantee absolute security. Please avoid sending highly sensitive information through general website forms, email, or text messages.

9. Your Privacy Choices and Rights

Depending on where you live and subject to applicable law, you may have rights concerning your personal information, which may include the right to:

Request confirmation of whether we process your personal information
Request access to or a copy of certain personal information
Request correction of inaccurate personal information
Request deletion of certain personal information
Opt out of certain targeted advertising, sales, or profiling activities when applicable
Withdraw consent where our processing relies on consent
Appeal a decision concerning a privacy request when applicable
Exercise applicable rights without unlawful discrimination

To submit a privacy request, contact us using the information in the Contact Us section. We may need to verify your identity before completing a request. We may deny or limit a request when permitted by law, including when information must be retained for an active contract, legal obligation, security purpose, or legal claim.

An authorized agent may submit a request where permitted by law. We may request evidence of the agent’s authority and may need to verify the request directly with you.

10. Third-Party Websites and Features

The website may contain links to or integrations with third-party websites and services, such as maps, social-media platforms, review services, manufacturers, or embedded content. We do not control the privacy or security practices of those third parties.

This Privacy Policy applies only to information processed by NW Commercial Exterior Company. Please review the privacy policy of any third-party service before providing information to it.

11. Children’s Privacy

This website is intended for a general adult audience and is not directed to children under 13. We do not knowingly collect personal information online from children under 13.

If we learn that a child under 13 submitted personal information through the website without appropriate authorization, we will take reasonable steps to delete it. A parent or guardian who believes a child provided information may contact us using the details below.

12. Visitors Outside the United States

NW Commercial Exterior Company operates in the United States. If you access the website from another country, your information may be transferred to, stored in, and processed in the United States, where privacy laws may differ from those in your location.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal obligations. The revised policy becomes effective when it is posted on this page unless a different date is stated.

We encourage you to review this policy periodically. The effective date at the top indicates when it was most recently updated.

14. Contact Us

For questions about this Privacy Policy or to submit a privacy request, contact:

NW Commercial Exterior Company
Portland, Oregon
Phone: (503) 968-1613
Email: info@nwcommercialexteriors.com
Website: https://nwcec.com/